Shipping policy
When Will I Receive My Order?
Delivery times vary depending on your location, customs processing, and shipping method. Below is a general guide:
Processing Time
Orders typically ship within 1–3 business days after payment is received.
Shipping Time Estimates (Standard Shipping)
After processing:
- Australia, New Zealand, USA, Canada, UK: Approximately 7–18 business days
- New Zealand: Some remote areas may take up to 25 business days due to customs or local carrier delays
Need It Faster?
Express shipping is not offered by default at checkout.
If you require faster delivery, please contact us before placing your order for a custom express shipping quote:
📧 team@papaya-playa.com
Express delivery usually takes 7–10 business days, and pricing depends on your location and the items in your order.
Customs, Duties & Import Taxes
International shipments to Australia and New Zealand may be subject to import duties, taxes, and additional fees.
These are not included in the product or shipping prices and are the customer’s responsibility upon delivery. Charges, if any, are determined by your local customs authority.
Questions?
If you have questions about your order, delivery times, or shipping options, reach out any time:
📧 team@papaya-playa.com
Order frequently — there’s always something worth the wait!
